S.L.A

Service Level Agreement

Service Level Agreement

Genious Communications SLA is a service level agreement between the client and Genious. It defines the terms of our responsibility and our guarantees. It is also a dedicated and professional ethics to our customers.

We want our prospects feel comfortable with the decision to move their Web hosting to Genious Communications. It is this confidence that has propelled us to the fastest growing hoster in our continent.

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The Genious SLA covers three components that ensure the availability of your website:

Uptime

We guarantee network availability to 99.74% of the time in a given month, the warranty does not apply in any way to planned maintenance or any event that is not directly related to Genious.

Infrastructure

Genious warrants the power output of its data center to 100% of the time in a given month, excluding scheduled maintenance. The power includes inverters, PDUs and cabling.

Hardware

We guarantee the good function of all server hardware and replace any failed component at no cost within a maximum of 4 hours from problem identification by our technical service.